DarkFuse Knowledgebase
Browse or search our knowledgebase for instant answers to frequently asked questions. You'll find detailed instructions, tips, and information on numerous basic and advanced subjects.
Most Popular Knowledgebase Articles
- I have a gift certificate, but when I add it at checkout it says it's not valid. Why?
The most common problem is that customers add their gift certificate codes in the coupon area. A gift certificate isn't a coupon and the system will not recognize it. To cash in a gift certificate, you need to select... - An item in my shopping cart remains after a previous purchase and won't clear. What do I do?
This is caused by your computer storing an expired or broken cookie from our site. Please follow these steps to correct this issue: 1) Log out of your DarkFuse account 2) Log back in 3) Visit your shopping cart 4)... - I have the Kindle app for my iPhone. Can I download books from DarkFuse and read them with this app.?
No, as the Kindle app for iPhone or iPod Touch only lets you view what you've purchased directly through Amazon. DarkFuse recommends the iBooks app for iPad, iPhone or iPod touch. Once you download it to your device,... - Do you offer refunds for digital goods?
Due to the nature of the product, we cannot give refunds or any purchases of digital goods. Customers are responsible for making sure they know how to run their devices and software and also how to upload files to... - What are bonus points?
These are customer loyalty points assigned to products and special sales. Customers accumulate these in their own personal accounts and can cash them in for gift certificates once they have at least 100 points....
